I used to detest Southwest Airlines, and their cattle-car process. However, as the big, outdated airlines struggle and haplessly ding their customers for more cash to support their bad business model, I'm finding that I anxiously wait for the traditional airlines to go bankrupt and put us all out of their misery. Here are a couple of examples of things that are just rubbing me the wrong way.
Northwest -- I read that they're going to start charging an extra $15 for aisle seats and exit row seats. Nevermind the fact that they assign exit row seats only at check-in, and that aisle seats aren't exactly luxurious.
Continental -- The 50 lb. limit on bags. They would rather you just check two bags instead of one, and then deal with lugging them around on your vacation or business trip. My wife and I just went to Mexico, and our big bag weighed 65 pounds. SO, we had to pay an extra $25. On the return flight, we got it down to 58 pounds. And yep, another $25. Over $3/lb?? That's absurd. And the kicker is that the ticket agent on the return flight had the nerve to say, "You don't have another bag you can put some stuff in?" Now clearly, we were checking two bags, and had a backpack for a carry-on. Where in the blue hell were we going to have a third bag stashed? When I replied, "No, do you see another bag somewhere?" he just looked stunned, as if all travelers have another bag ready for just such an occassion. I had an almost uncontrollable urge to stuff him in the bag.
Continental -- The frequent flier program is now a joke. Try booking a ticket for any less than 50,000 miles round trip now. The miles are practically worthless now, especially when you tack on the fees associated with using miles. Last I checked, SWA still has a viable frequent flier program.
Kind of a funny story about the perils of booking through Orbitz. One really cool thing is that they call you with flight updates. Now the odd thing is that we had a layover in Guadalajara. The gate information for our next flight made no sense, and nobody at the airport seemed to know where the gate was. Keep in mind, it was even posted on the departure TVs. Finally, a security guard told us that we were flying out of the other GDL airport, which was kind of around the corner from the main airport. Very odd arrangement, and none of the flight documentation mentioned this. It wasn't a big deal, as we had plenty of time between flights, but was kinda funny.
SUMMARY: The government should no longer prop up the airlines (or any other business, for that matter -- ahem, farmers) with antiquated business models. Let them go bankrupt if need be, and let capitalism straighten this out.
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